Support

If something in the app is wrong or unclear, please get in touch.

How do you delete your data or your account?

You can delete your account in the app. That deletes or anonymises the personal data held for that account, except limited records that may have to be kept (for example a Pro purchase) for tax, accounting, or disputes. If you need help, email us at badgeatlas.app@gmail.com.

How do you restore a purchase?

Purchases go through Apple. In BadgeAtlas, use Restore Purchases (in settings or on the Pro screen). You can also manage subscriptions in your Apple ID settings. If a restore fails, email us from the Apple ID you used to buy Pro.

A country is missing or wrong

Email us at badgeatlas.app@gmail.com and tell us which country or name is off. Disputed territories are handled carefully, and we'll look at the map data when you write.

How do you contact us?

Email badgeatlas.app@gmail.com. Please don't send payment card details.

How fast will we reply?

We usually reply within a few days.

How do you sign in?

Sign in with Apple or Google is required in version 1.0. There's no mode that works only on the device, and there's no BadgeAtlas password. We never receive your Apple or Google password.

How does sync work?

When you're signed in, your map is saved to your account so it can follow you on your other devices. The app backend is hosted on Supabase in the EU (Frankfurt, eu-central-1).

What is free, and what is Pro?

The app is free. You can add countries and visit dates, use the map, see basic stats, earn starter badges (your first country, your first continent, 5 countries, and 10 countries), and share with the included card style. There are no ads.

Pro is optional. It adds extra badge sets, more map themes, and extra share styles. BadgeAtlas Pro – Lifetime (in Danish: BadgeAtlas Pro – Livstid) is a one-time purchase. BadgeAtlas Pro – Yearly (BadgeAtlas Pro – Årlig) is an auto-renewing annual subscription. There's no weekly plan. Prices are shown in the app and may vary by country. You can close any Pro offer and keep using the free app.

Can you export your data?

Email us at badgeatlas.app@gmail.com and we'll send you your data.